If I'm not mistaken, weren't you one of the ones giving my good friend Mr. Lowell a hard time on the Psyche list?
And that *was* asked humorously, I was just expressing my thoughts on companies wanting you to call them for more information instead of disclosing it to the public. It makes me think other customers may not receive the same answers. It is much easier to set different terms up on the phone than via email. It was posted in the best interest of all. It would be nice to get the information out in public, in writing. I for one, believe that the purchase of the Enterprise Workstation comes with a year of updates, through the use of up2date, whether it's the RHN or whatever, as long as up2date -u gets me the upgrades. It would be nice if the initial year costs the amount shown on the website, and subsequent years are $60/year until product EOL, but I doubt that will happen. I do have a question regarding the phones. Someone may know the answer. Do the sales reps at Red Hat actually pass along comments by customers on the phone, or are they discarded as soon the customer hangs up? I know of too many companies who just discard comments and assume they know what the customer wants, or rather, they tell the customer what they want. And yes, once again, I have issues when it comes to customer service. In my experience, it does not exist anymore. It would be a nice surprise to find out it does exist at Red Hat. I follow the Mandrake Lists as well, and believe me, it is done their way. They have the company and a few main volunteer developers. They make the decisions and tell you if you don't like it, you can write whatever you want. If you find a bug, they want you to fix it. I'm still curious what Mandrake customers pay for. I'm really not sure if they have actual developers on the payroll or if they leach off the community at large. I KNOW Red Hat has developers on the payroll, and their developers DO fix bugs, and the developers DO care about the product. Ok, enough ranting for now. Thank you for your time :-) -----Original Message----- From: Jesse Keating [mailto:[EMAIL PROTECTED] Posted At: Friday, March 28, 2003 2:58 PM Posted To: Phoebe Conversation: What do you want? What are you willing to pay? [was Re: Correct me if I'm wrong] Subject: Re: What do you want? What are you willing to pay? [was Re: Correct me if I'm wrong] On Friday 28 March 2003 12:51, Linux-Lists.Red-Hat.Phoebe wrote: > BTW, telling someone to call their sales rep without explaining things > to the public reminds me of another company. I don't deal with them > either. If you have to communicate privately by a phone, obviously the > company is hiding something. Where's that troll-o-meter at? I think we just hit a 7.5~8 -- Jesse Keating RHCE MCSE http://geek.j2solutions.net Mondo DevTeam (http://www.microwerks.net/~hugo/) Was I helpful? Let others know: http://svcs.affero.net/rm.php?r=jkeating -- Phoebe-list mailing list [EMAIL PROTECTED] https://listman.redhat.com/mailman/listinfo/phoebe-list -- Phoebe-list mailing list [EMAIL PROTECTED] https://listman.redhat.com/mailman/listinfo/phoebe-list
