On Fri, 2003-03-28 at 15:51, Linux-Lists.Red-Hat.Phoebe wrote: > I, for one, don't use the phone.
Good for you...lets all stop using electrically powered communication devices all together...we be better off if we all just went out and did a lot of face to face communication..with a bat. > If it requires me spending my time > waiting on hold for someone to read off of a script to tell me what I > want, then I don't need it. I absolutely refuse to call a company on > the phone to do business with them. I absolutely hate dealing with the > maze of automated attendants companies put on their systems. If the > problem cannot be addressed by e-mail, they don't need me as a customer. email is good....email to a BETA LIST, is poor. Listen to what yer saying...yer demanding the Red Hat make THIS the OFFICIAL forum for information. At no point in the history of this list has anyone ever suggested this was a way to get any OFFICIAL information. You don't want wait on hold on a phone...but you'll waste yer time following a long pointless thread were everyone expresses their UNofficial opinion on what is and is not the pricing policy. If a phone doesn't work for you fine...email someone inside Red Hat and ask them directly. Many people from Red Hat may lurk on this list (a rare few souls might be brave/stupid/merciful enough to post here) but you certaintly can't EXPECT or DEMAND that anyone from Red Hat come here and talk to you. If you prefer an email address to write to instead of a phone I'm sure you could find one to use that got you close to the right person to address the pricing issues...this list ain't it. > I am extremely hardheaded on this matter. Companies, like Red Hat, who > post misleading information on their websites, are trying to get you to > call so that they can #1 - annoy you by making you go through a maze of > automated attendants and then once someone answers, they ask you the > same questions, and #2 - upsell you to something else and/or confuse you > enough on the phone with double-talk so that you buy something you don't > need. File it under misleading business practices in the Red Hat bugzilla for the webpages. Or start a petition on yer own webpage, maybe lead a march on RH HQ. I really doubt griping here is going to get you any satisfaction...but I applaud you for the "evil conspiracy" plot you are weaving, its stunningly fresh and innovative. > I have issues with sales reps. one word...therapy. ..its therapeutic. > BTW, telling someone to call their sales rep without explaining things > to the public reminds me of another company. Now the question as to whether the webpages are intentionally misleading...or just "buggy" is an open one. But everyone griping to this list is NOT going to fix it. There are 2 issues here. 1) People are confused and want clarification....griping to this beta list...and expecting answers on this list are not solutions to this. Someone, anyone calling and talking with the sales drone is one possible solution. Emailing a redhat sales rep, if you have the 14 IQ points needed to dig up a contact email is another possible solution. This list is not a solution. Like I said before...I'm making room for anyone who continues to blather away uninformed opinions about what Red Hat is selling exactly, in the "troll holiday camp of apathy" where i while away my days in a doughnut induced bliss. 2)Can the webpages be more informative? Are the webpages confusing people? Griping on this list does only one useful thing...and that is confirm that other people are confused and the webpages are "buggy." Mission accomplished...confusion confirmed. Now, if you really want to see the webpages become more informative yer gonna have to file a bugtix to redhat bugzilla about it. C'mon everyone on this list should know the mantra by now. If you want Red Hat to be officially notified about a "bug" you have to file it in bugzilla, and that counts for the webpages too. Talking about it here does not count as user feedback...bugzilla counts as user feedback. Maybe if someone from OSNews decided to weight in on the list and threaten to review Red hat's webpage information poorly unless this information "bug" is clarified...maybe that would draw out an official clarification on the list, but short of that...i suggest you play the "hold yer breath" game, which I find is very popular in these digital sit-in situations. > I don't deal with them > either. If you have to communicate privately by a phone, obviously the > company is hiding something. Maybe, just maybe its simple miscommunication. Maybe, if you submitted a polite bugtix about how the webpages are confusing you, and a suggestion on how to reword it...maybe Red Hat would respond and fix it. -jef"I only have an IQ of 13, hence why I could'nt give you the email address for Red Hat sales"spaleta
signature.asc
Description: This is a digitally signed message part
