I, for one, don't use the phone. If it requires me spending my time waiting on hold for someone to read off of a script to tell me what I want, then I don't need it. I absolutely refuse to call a company on the phone to do business with them. I absolutely hate dealing with the maze of automated attendants companies put on their systems. If the problem cannot be addressed by e-mail, they don't need me as a customer.
I am extremely hardheaded on this matter. Companies, like Red Hat, who post misleading information on their websites, are trying to get you to call so that they can #1 - annoy you by making you go through a maze of automated attendants and then once someone answers, they ask you the same questions, and #2 - upsell you to something else and/or confuse you enough on the phone with double-talk so that you buy something you don't need. I have issues with sales reps. BTW, telling someone to call their sales rep without explaining things to the public reminds me of another company. I don't deal with them either. If you have to communicate privately by a phone, obviously the company is hiding something. -----Original Message----- From: Jef Spaleta [mailto:[EMAIL PROTECTED] Sent: Thursday, March 27, 2003 8:16 PM To: [EMAIL PROTECTED] Subject: Re: What do you want? What are you willing to pay? [was Re: Correct me if I'm wrong] On Thu, 2003-03-27 at 19:20, Michael Schwendt wrote: > Actually, public feedback on what users and potential customers > think about the comprehensibility and clearness of Red Hat's product > information pages, and what they think about the pricing itself, is > far more interesting and relevant than any attempts on cutting down > the remaining traffic on this (probably already dying) list. I didn't say it wasn't interesting subject matter. I'm saying this whole line of debate is getting rather repetitive, and dull. And I am suggesting that anyone who really cares will use a phone and talk to a sales drone as instructed on the webpages...yeesh. I certainly don't care enough to shuffle my fat arse over to the phone all the way on the other side of the room. But I'm not going to DEMAND Red Hat to address these issue of a beta mailing list. I expect Red Hat sales department to address these issue through their chosen method of communication...the phone...a perfectly viable tool for user feedback...even in the digital age. Its a perfectly delicious subject to debate...except for the fact that no one doing the debating has any "facts"...and no one doing the debating seems inclined to go research the facts via phone, as instructed on the webpages, if the information on the webpages is too difficult to digest...which it seems to be for a lot of us here. > I think > the sales department would revise the web pages if they got many > repetitive questions by phone. Thats a good reason for everyone who CARES, to call. I have a very strong gut feeling most of the people posting at this point don't really care and are just getting their daily exercise by typing out a post...like me....i'm going to burn something like 200 calories by the time i finish this rant. > But consider all those visitors who > don't call them and who misunderstand the pricing model. Imagine > someone got a false picture and ordered and later learned that the > renewal of the annual subscription is much more expensive. They should really call and talk to a sales rep before the buy the product. Looking over a mailinglist about it isn't going to clear it up. But in case anyone is lurking, I'll give them some free advice. Expecting real information to turn up here that will affect their purchasing decisions is folly, and the should pick up the phone and call red hat's sales number as listed in the Enterprise productline webpages, to make sure they really understand what is going on. The phone number is there for a reason. Anyone who thinks this beta list is a good place to get concrete information needs to have their head examined. > Surely > something you would to avoid, even if it were only once. It doesn't > really matter on what mailing-list this comes up. As you know, > people from Red Hat read these lists, too. And very very few of them post, and at no point did anyone ever suggest that this was a place were any problems with redhat would be addressed officially....and this line of debate is getting rather stale. Let me sum up. People are confused....and are EXPECTING Red Hat to fully address this confusion on this beta list. Silly people. Maybe a Red Hat sales demigod will make an extensive explanation with words limited to a maximum of 2 syllables, on the mailing list...here is where that "hold yer breath" idea comes into play again. Since this is the beta list..how about this...how about someone file a bugtix in bugzilla for rhn or the redhat website and actually get their gripes about how confusing things are down in bugzilla, so the rhn developers or the website maintainers can be sure to catch it. When did anyone ever suggest that making reference to any problem..cough..bug...on this list would make the right person aware of the bug. As of now confusion over the pricing structure seems to have been confirmed on the list...thats about as much as you can expect to get in this list. Now, you can either call Red Hat's sales phone number and get more info...or you can file a bug with bugzilla asking Red Hat to make the info in rhn or the website clearer as to what you get for yer money. But, anymore back and forth on this between people who are guessing at what the options are is just a waste of bandwidth...or you can hold yer breath and wait for a Red Hat sales rep to make a long detailed explanation to the list...and watch them do just that to spite me. -jef"1-888-REDHAT-1"spaleta -- Phoebe-list mailing list [EMAIL PROTECTED] https://listman.redhat.com/mailman/listinfo/phoebe-list
