Derik Rethans wrote:
> On Thu, 1 Feb 2001, Sascha Schumann wrote:
>> On Thu, 1 Feb 2001, Jani Taskinen wrote:
>>> The emails sent by the bug system now have a note
>>> about _not_ replying to the emails but using the web interface instead.
>>>
>>> I would like to see that everybody who handles the bug reports
>>> used the web interface instead of directly replying with their
>>> mail clients..
>>
>> That only shows that those people prefer to use email to
>> exchange information.
>>
>> Instead of forcing those people who contribute their free
>> time to use one particular way of communication, I'd prefer
>> to enable them to use either email or the web interface.
>
> Users are in no way forced to use the web interface, they'll still be able
> to send mail with their client. Jani only means that problems, questions
> and feedback must be registered, so that things are much easier to track
> down. And I think this is a good idea.
I agree that trying to keep the communication in the bug tracker is the
right thing. The right method to use is not necessarily the method that
users prefer. Points in case - the manual notes system and the current
php lists. We actively discourage people from posting inappropriate
content to these resources. I don't see a reason that we should not do
the same with the bug tracker.
I do like Hellekin's suggestion to use procmail to automate the entry of
messages into the bug system - however, I have no idea how reliabile the
system is or how much effort is needed to implement it.
--zak
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