--- Michael Nordstrom <[EMAIL PROTECTED]> wrote:
> On Thu, Aug 12, 2004, Dave P wrote:
> 
> > As such, please do not assume that all of
> > us on the list could read the source code even if
> > we wanted to
> 
> Some answers can only be given in a source code
> "context", so if you won't/can't read the source
code
> then I can't help you...

I doubt you meant to say that you can't explain what
your code does. I think what you meant is that it
takes too long to help or that there are too many
possible combinations to explain in a reasonable time.
Both of which are understandable.

> > I don't want to get into a flame war but saying "I
> > don't know the details, maybe somebody else on the
> > list can help" is a lot more user friendly than
> > "look it up yourself".
> 
> I know the details,

I did not mean to imply that you didn't.

> but why would I bother to explain them to you when
> they require an understanding of the source code,
> i.e. something you aren't interested in?

Hopefully someone would bother to explain it because a
user was asking about why the software did what it
did. Plucker was doing something to his computer even
though he tried to tell it not to. Perhaps it was user
error, a virus, a bug, a hardware error, or even a
piece of malware. He didn't know, so he asked. That is
what I thought this mailing list was for.

Wanting to know why is different than wanting to learn
C (or whatever Plucker is written in). I understand
that to fully comprehend Plucker's actions I would
probably have to go to the source code, but to
reasonably understand Plucker I shouldn't have to.

> My time is better spent on explaining source code
> details to someone that will actually contribute
> changes to the viewer...

Fine, I don't have a problem with that. I'm just
asking everyone to be polite to the users.

I'm trying to get my organization to seriously
consider using more open source. Support is a
corporate concern. Telling a user to go away in a user
support group is not a selling point. It's better if
you just don't respond.

Dave


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