Arun, I was poking around my OS drive using my Live USB stick and discovered I have a lot of half installed packages after running "*grep "install" /media/ubuntu/e64e6da3-6922-4ae6-9b8b-b1c9d53fe13e/var/log/dpkg.log*". All from 8/10/25 ~ 8 AM, which is probably the last update/upgrade I did. I suppose that is the reason why the system will not boot.
I cannot get to the CLI using Ctrl+Alt+ and any F key. Is there another way? If not, then I will just order some new drives, take out the old ones, install Ubuntu 24.04 to upgrade the OS, and then rsync all my data from the old data drive to the new one. The old drives are SSDs from 2023 and my data drive is almost full, so time for both a hardware and software upgrade. Regarding System76 support, it is interesting to note that they have removed all links to support from their home page. Even after logging in. Support used to be in the top menu bar and in the footer. Even searching for the term "support" does not lead to the support page. To get to the support page, you have to 1. scroll to the bottom of the page to the footer 2. click on Contact 3. click on Support Their support and products used to be so good. I guess I need to look for another Linux laptop vendor for my future purchases. Mark On Tue, Aug 19, 2025 at 12:36 AM Arun Khan <knu...@gmail.com> wrote: > > > On Mon, Aug 18, 2025 at 3:33 PM Mark Phillips via PLUG-discuss < > plug-discuss@lists.phxlinux.org> wrote: > >> I am running Ubuntu 20.04 on my Oryx Pro laptop. I performed a normal >> update/upgrade and after a reboot, a white screen appeared with a sad >> monitor graphic and "Oh no, something went wrong!" message. >> > > It could be that something is wrong with the Ubuntu Desktop Environment > (GDM) but the underlying OS (CLI console) may still be > accessible. Ctrl+Alt+F2 (or F3,F4,F5,F6) to switch to TTY command console. > And then follow the steps in the following tutorial > https://fostips.com/something-gone-wrong-login-screen-ubuntu/ > Hopefully this will resolve the issue. > > >> I have 2 drives, one for the OS and one for /home/mark in the machine >> (sym link to OS drive). I created a writable Ubuntu 24.04 Live USB stick >> and I can boot the machine and access both drives. What diagnostics should >> I run to diagnose the problem? Especially to determine if I need a new OS >> drive. >> > >> Or, should I just install Ubuntu 24.04 on the OS drive? The downside is >> the time needed installing all my apps and removing/reinstalling the >> /home/mark drive (so I don't mess that up!). >> > > If the above tutorial does *not* resolve the login issue, then a fresh > install may be more expeditious to write a small script to install all your > extra apps (packages). BTW, I > It's good that you have your "HOME" on a different disk partition; you can > tell the installer to mount "HOME" disk partition on /home (there's no > extra work involved). > > >> System76 tech support was next to worthless. Waited 6 days for "We are >> very busy so just reinstall the OS". >> > Good to know about System76 support. > > Good luck. > > -- > Arun Khan >
--------------------------------------------------- PLUG-discuss mailing list: PLUG-discuss@lists.phxlinux.org To subscribe, unsubscribe, or to change your mail settings: https://lists.phxlinux.org/mailman/listinfo/plug-discuss
