On Sat, Apr 18, 2009 at 7:55 AM, Tim <[email protected]> wrote: > The biggest issues I have ever experienced when dealing with Comcast is > their unwillingness to provide you support when you inform them that > your system is NOT directly connected to their cable modem (shame on > anyone that does that). For example if you tell them that you have a > hardware based firewall and a wireless router downstream on their > connection, they will refuse to provide you any support and you are left > in the cold.
Comcast must have improved their communication of this point. When I thought something was wrong with my cable connection they made me bypass the hardware router I have but they did still support me. And to be fair to them, why should they help you trouble shoot arbitrary 3rd party (to them) hardware? Yes a local ISP is very likely to help you with that, but not because they are under obligation to do so. Additionally, in my case, the router was at fault because it was set to a fixed channel that conflicted with my neighbor's router. Jason _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
