On Friday, August 9th, 2024 at 11:12 AM, Rich Shepard <[email protected]> wrote:
> On Fri, 9 Aug 2024, Ben Koenig wrote: > > > Note that you didn't mention if subsequent emails continued to fail - You > > encountered a single failure, made a change, and noticed a difference. So > > now you have no way to isolate the problem. You should have just asked > > them to resend to the same address. We can't really troubleshoot based on > > the information provided. > > > Ben, > > She tried 2 or 3 times to send the message to my personal domain. The one > (identical in content) sent to my business domain arrived. > > Regards, > > Rich Now that is definitely odd. As others have mentioned on this thread, this could be do to a blocklist issue that was resolved around the time this all happened, but that would be easily proved true/false by seeing if emails sent to the personal address are continuing to fail even after a successful send to the business domain. Also note that while the content is identical, there's no reason to assume that the sender's domain was not experiencing issues unrelated to you and the spamblocker. It could easily be that the repeated failures resulted in corrective action on their end that you simply don't see. Having them send a test email to your personal domain now would verify this. Unless you plan on doing additional troubleshooting with them, I suggest labeling this as "CNR" and closing the ticket. If there really is a problem with the way your domains are configured then I'm sure it will pop up again. -Ben
