On Fri, 9 Aug 2024, Ben Koenig wrote:
Now that is definitely odd. As others have mentioned on this thread, this could be do to a blocklist issue that was resolved around the time this all happened, but that would be easily proved true/false by seeing if emails sent to the personal address are continuing to fail even after a successful send to the business domain.
Ben, The missing part is being sent. I've no reason to call the company and have them send an email to me.
Also note that while the content is identical, there's no reason to assume that the sender's domain was not experiencing issues unrelated to you and the spamblocker. It could easily be that the repeated failures resulted in corrective action on their end that you simply don't see. Having them send a test email to your personal domain now would verify this.
Their web site would not let me register my product because the model number I entered (while looking at the user guide next to me) was not recognized as one of their products. They're probably running Windoze 98 still.
Unless you plan on doing additional troubleshooting with them, I suggest labeling this as "CNR" and closing the ticket. If there really is a problem with the way your domains are configured then I'm sure it will pop up again.
I asked out of curiosity because 1) having a source black listed when a message is addressed to one email domain, but not to another domain seems strange to me, and 2) I'm not a network admin and have limited MTA administrator experience (only on my network.) Thanks, Rich
