A few ideas off the top of my head... * Maybe you could use rdesktop (or some equivalent) to gain access to his computer and show him how to work on it? I did this years ago on older Windows machines from Linux, not sure if you can do it today with newer windows. Google will help you with this.
* Set up a virtual machine on your Linux box and install Windows 10. Then you and he will have a common vocabulary. The rdesktop idea should also work in this setup. * Just go see him, forget the computers, and drink some beer....;) Good luck! Mark On Sat, Jan 6, 2018 at 6:45 PM, Richard Owlett <[email protected]> wrote: > LOL! > We are both past 3 score & 10 ;/ > > I suspect we speak "different " languages. > > He had called me last night mentioning a problem. > I gave him some off the top of my head search terms. > After a full night's sleep I came up with a better set of search terms. > I searched. > Came up with useful and irrelevant links. > I emailed him the relevant links with a telephone call to give him a > head's up that he had "useful" email. > > ~12 hours later I called to see if had received same. He had not turned > on his computer yet today. We spoke for significant time. Not convinced we > *communicated*. I suspect the onus of competent tech communication is in my > lap. > > What to do now? > I spent decades in 'customer service'. I should have better idea. > *HELP* LOL!!! > > > > > On 01/06/2018 05:40 PM, Cryptomonkeys.org wrote: > >> Something that has served me well is to stop assuming I know what the >> problem is/might-be, and start asking questions. Ask simple questions. Get >> the other person to teach you about whats going on, how, when, any ideas >> they have on why (they use the system on a regular basis, they are more apt >> to know what is normal and what isn’t). Perhaps this will help you gather >> enough information that you can then start forming questions for google, or >> even other people. >> >> >> On Jan 6, 2018, at 4:41 PM, Richard Owlett <[email protected]> wrote: >>> >>> I abandoned WindowsXP a long time ago. >>> My brother, without a single geek chromosome, uses Windows 10. >>> >>> His computer is emitting beeps at times other than POST. >>> >>> I sent him what I thought would be useful links [including generic links >>> for a Windows user to determine what BIOS their computer had]. >>> >>> In a follow-up phone call I discovered he was using Windows10. >>> I also discovered that we speak different "languages". >>> >>> I suspect my underlying question is "How can a reasonably competent >>> Linux user communicate with a mass market Windows user?" >>> >>> Please: >>> 1. tell me "Where to go" ;/ <*LOL*> >>> 2. what research should I be doing? >>> >>> *IOW* How can I do for my brother what many have done for me *??????* >>> >>> TIA >>> >>> >>> _______________________________________________ >>> PLUG mailing list >>> [email protected] >>> http://lists.pdxlinux.org/mailman/listinfo/plug >>> >>> >>> >> -- >> Louis Kowolowski [email protected] >> Cryptomonkeys: >> http://www.cryptomonkeys.com/ >> >> Making life more interesting for people since 1977 >> >> _______________________________________________ >> PLUG mailing list >> [email protected] >> http://lists.pdxlinux.org/mailman/listinfo/plug >> >> > > > _______________________________________________ > PLUG mailing list > [email protected] > http://lists.pdxlinux.org/mailman/listinfo/plug > _______________________________________________ PLUG mailing list [email protected] http://lists.pdxlinux.org/mailman/listinfo/plug
