I've seen some companies use a web interface with irc.freenode.net, and a bot such as infobot for logging.
Brandon Stout Stout Hosting LLC Steve wrote: > Hi everyone, > > I've got a client who is looking to add a live support option to his website. > He's willing to pay people that will take chats etc, but would preffer > a live support option that is fully open sourced, and prefferably > GPL'd > > Most of what I'm finding out there is either (a) Crap, or (b) Licensed per > seat. > > A couple of must haves, would be auto chat logging, for manager review > as well as an escalation function in case the tech gets in over > his/her head and preferably fully rebrandable. > > Can anyone help me make any recommendations? > > Thanks in advance! > > Sincerely, > Steve > > /* > PLUG: http://plug.org, #utah on irc.freenode.net > Unsubscribe: http://plug.org/mailman/options/plug > Don't fear the penguin. > */ > > /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
