Hmm thats interesting. We actually used a Java based IRC interface for a community based support channel. I remember that worked out nicely.
However I'm not sure how you would escalate an issue to someone with an IRC interface. You couldn't just say "Ok now type /join escalations" Sincerely, Steve On Jan 21, 2008 12:42 PM, Brandon Stout <[EMAIL PROTECTED]> wrote: > I've seen some companies use a web interface with irc.freenode.net, and > a bot such as infobot for logging. > > Brandon Stout > Stout Hosting LLC > > > Steve wrote: > > Hi everyone, > > > > I've got a client who is looking to add a live support option to his > > website. > > He's willing to pay people that will take chats etc, but would preffer > > a live support option that is fully open sourced, and prefferably > > GPL'd > > > > Most of what I'm finding out there is either (a) Crap, or (b) Licensed per > > seat. > > > > A couple of must haves, would be auto chat logging, for manager review > > as well as an escalation function in case the tech gets in over > > his/her head and preferably fully rebrandable. > > > > Can anyone help me make any recommendations? > > > > Thanks in advance! > > > > Sincerely, > > Steve > > > > > /* > > PLUG: http://plug.org, #utah on irc.freenode.net > > Unsubscribe: http://plug.org/mailman/options/plug > > Don't fear the penguin. > > */ > > > > > > /* > PLUG: http://plug.org, #utah on irc.freenode.net > Unsubscribe: http://plug.org/mailman/options/plug > Don't fear the penguin. > */ > /* PLUG: http://plug.org, #utah on irc.freenode.net Unsubscribe: http://plug.org/mailman/options/plug Don't fear the penguin. */
