On 21 Jan 2008, at 12:42, Brandon Stout wrote:
I've seen some companies use a web interface with irc.freenode.net,
and
a bot such as infobot for logging.
Brandon Stout
Stout Hosting LLC
Steve wrote:
Hi everyone,
I've got a client who is looking to add a live support option to
his website.
He's willing to pay people that will take chats etc, but would
preffer
a live support option that is fully open sourced, and prefferably
GPL'd
Most of what I'm finding out there is either (a) Crap, or (b)
Licensed per seat.
A couple of must haves, would be auto chat logging, for manager
review
as well as an escalation function in case the tech gets in over
his/her head and preferably fully rebrandable.
Can anyone help me make any recommendations?
Where is a good robot when you need one? There are some AI programs
out there that you could feed your KB to and let them do much of your
front line support. Might be an idea.
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