I sent them an e-mail and they immediately came back and said they'd RMA it for me. No questions asked, except for my name, address, product, etc.
The only thing that bothered me was that I paid for 2nd day air to get it delivered quickly and then it didn't work. That means, for me, that I wasted that money. After bringing it up with Sonnett they volunteered to pay for my shipment to them. They seem pretty reasonable. I would still like to see if I can get the company I paid the initial shipping fees to to have them reimburse it. I'll give them the exchange with Sonnett to see if that influences their decision. For me, it is just a matter of not having received a working product in the manner for which I paid. -Jim P.S. I held it down for a good 15 to 20 seconds. Needless to say, when it didn't work, I was very disappointed. I wanted to see my old Power Center 120 running faster. I already have two 2ghz PCs stocked with all sorts of goodies. This is my chance to play with and learn the Mac more. :) Why did they give you a 512k g3 500 instead of a g3 500 1m? > From: Patrick McCarthy <[EMAIL PROTECTED]> > Reply-To: <[EMAIL PROTECTED]> (Power Computing List) > Date: Fri, 14 Mar 2003 20:01:37 -0800 (PST) > To: <[EMAIL PROTECTED]> (Power Computing List) > Subject: Re: CRESCENDO/PCI G3 500 1M > Jim, > Went thru the same thing with the crescendo G3/400 1m > in december for my PCP 180. called Sonnet and after a > few questions, they decided it had a bad chip and gave > me an RMA. As it was their end of the year inventory, > they couldn't send out a replacement and when they > could, they didn't have one. I got bumped up to the > G3/500 512k and it worked immediately. Their tech > support was terrific throughout. You may just have a > bad chip or as you thought the wrong card for your > computer. Also, do the Sonnet instructions say to hold > the CUDA button for 30 seconds? Good luck! -- Power Computing is sponsored by <http://lowendmac.com/> and... 123Inkjets.com <http://lowendmac.com/ad/123inkjets.html> Support Low End Mac <http://lowendmac.com/lists/support.html> Power Computing list info: <http://lowendmac.com/power/list.html> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> List archive: <http://www.mail-archive.com/powercomputing%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
