In the past I have been one of those that thought that labels could easily answer the "flag" question that some have been asking for.
However, I have now switched over to the other side! I've noticed that lately I've wanted to go back and look up some information before I answer a mail; and the only good solutions at the moment for me is to mark it unread so I can easily find it. Flags by themselves wouldn't help much though, it seems that it would be necessary to have a window something like the recent-mail window that would collect all the "flagged" or "for immediate action" e-mails together into one spot. OK, I know others have been asking for this; it's just me that now has turned a corner to desire it also. -- Barbara Needham