Mikael - I am not sure I fully understand your comments. If I did not support CTM I would not bother to give an opinion on features. I'd just go elsewhere. In particular, I have focussed on behavior which in any other software would be considered "beta" level. or worse. Having great features does not excuse having a basic action like printing not work as expected.
>please support CTM by patiently ask for requests Have I been impatient? How do you define patience? Have my comments not been constructive? >engage in a dialog Dialog goes two ways (by definition). Has CTM responded to my observations? >try to be little understanding There is a difference between asking for major new features (which I have not done) and asking for a basic feature which does not work properly be fixed. The failing is not even mentioned in PowerMail's help or in CTM's online information. How hard would it be to note the problem in the documentation, along with the work-around? >one day CTM will have to make a move To fix defects or add features? >your point will not be made stronger by just repeating it now and then My experience has been that regular follow-up on anything you would like to see done makes it more likely to happen. This goes for plumbing work, car repair, getting shirts from the cleaners, writing computer software and pretty much any other area where one wants to see action sooner rather than later. Lack of follow-up often has the opposite result. (However since my original comments on HTML printing I have only mentioned HTML printing when it seemed appropriate. I have not started new discussions on the issue. It was relevant to this thread,) Also, new users join the discussion list from time to time. Should someone not warn about the HTML problem, given that CTM does not mention it? Commenting "now and then" on a major failing in software I use more often than any other seems entirely appropriate. I encourage others to do the same for features they would like to see improved or added. Thanks. - Winston Mikael Byström wrote: >Winston, please support CTM by patiently ask for requests and engage in >a dialog and try to be little understanding that while CTM are, unlike >many other companies developing email software, charging for it, they do >provide an alternative that have many features others do not. That gap >is closing, yes, and one day CTM will have to make a move, but the call >is theirs. That does not mean you shouldn't express your opinion in a >constructive manner, but please understand that your point will not be >made stronger by just repeating it now and then.
