Francis, I enclose the canned response they are sending out. On Sunday, February 9, 2003, at 09:31 PM, francis newman wrote:
It strikes me as not being that much at all. I don't download a Linux distribution every day but if I did I would burst the limit instantly. If the download corrupted, I'd have to start over. How much bandwidth did I use watching the live Apple keynote speech for 45 minutes? (I was feeding the baby and it was something to do, Ok?;-) Apple have released very large updates to be downloaded lately and you wouldn't have to move many 50mb images around before you maxed out your allowance. 1GB is *not* that much. It represents a lot of email but not many graphics files!I am a big NTL user - but 1Gb traffic per day is ONE HELLUVA LOT
If they gave us 5GB, then that's maybe fair enough but 1gb is pretty measly.
I for one don't see why I should pay for some gamer's "power" surfing or another's P2P DVD downloads.Me neither but even legitimate use could max out 1gb pretty quickly. And Gaming etc is part of the sell for a broadband service. I'm personally allergic to 'Games' but it seems a legitimate use of broadband.
Below you will see that the guy is saying that the typical user uses 1/20th of their allowance but 1% of users *still* manage to screw the service for the rest. It seems to me that NTL's infrastructure isn't up to much, massively under-resourced.
We shouldn't stand for this sort of BS. 'Always on, 24/7' should mean just that. If they can't stand the heat...
Simon
Dear Sir,
I will be posting an update out within a day or so. I am sorry for the
manner and way this has happened. I learnt of it on Saturday morning and
have been managing it since. Our problems is that there are a few users,
under 1% of our total, that are setting up such heavy usage patterns that it
is affecting the quality of our other 550,000 customers. You may not notice
it, but it is coming through in different localities. We have had a lot of
feedback on having the usage level tiered and we are going to take that into
account.
You need not worry. There is no daily cap to speak of, our goal is to
manage the customers who are using the service for consistant and prolonged
periods of time especially around peak hours. This can mean that a few have
set up mini-data centres from which large-scale file sharing is taking
place. What we are thinking of is customers that exceed a threshold amount
(like 1Gigabyte) for more than 3 days in a 14 day period, or something like
that.
Further clarity will follow, but we truly value your custom and hope that
your fears of restricted service fall away -- our typical customer uses 20X
less capacity than the recommended usage level (and even that level will not
mean you are disconnected or service stopped).
Many Thanks,
Aizad Hussain
Simon
Simon Martin London Uk 020 8386 5828 Where will Microsoft let you go today? 91102 Remember =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
