Hi Richard >Have I got this right....the idiots cut the frames through the images?
That's right, I couldn't actually find the words when I got them back, it was something between a gasp and a mute roar!!! >greatly eased if he has the frames drum scanned. I reckon this is the best route as well. >>am assuming it was a professional lab? It was a pro-Lab. I feel it would be unprofessional of me to say who they were with a name and shame because I've enjoyed consistently good service otherwise. They did go to a massive effort to sort things out and I got a 10 pack of Velvia as a goodwill gesture, they refunded me the costs of the job and have asked me how I'd like the matter resolved with regards to fixing their mistake and have stated that costs are not an issue, the priority is getting my work fixed. I think they've got the right attitude and it was explained that they've only just started offering X-Pan processing and the idiot who made the mistake was new and didn't realise the X-Pan was 35mm and Panoramic (if he'd have looked at the transparency, he would have gotten a big clue!). They were disarmingly honest/apologetic about things so they'll keep my 35mm business. This is the reason I'm looking for an experienced X-Pan lab, I'm not 100% confident and fortunately this work doesn't have a tight turnaround otherwise I would be in the proverbial and with a first time client to boot. Alitua continua! Alex =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
