Does anyone else have clients who can't read the captions in Photoshop 7 File Info? I've never experienced it myself because - well, because I use Photoshop 7. But I'm told newspapers & magazines using previous versions of Photoshop, or other picture management software, just can't read it.

Apparently - and I speak from near total ignorance of the way Adobe implements IPTC - in PS 7 they have unilaterally changed the standard, so the info is now ( whatever you actually see ) several hundred lines long. As one photographer explained this to me, it used to be like one side of A4, but now its several sheets of A4 one one top of the other, and software using the old standard - anything, that is, except the latest from Adobe - can only see the top sheet.

The caption bit is buried several sheets down. So anything I stick in there by way of " released on the following terms only, keep your thieving hands off " is invisible. To almost everyone that is.

I phoned Adobe Tech Support, and got the following:

"Dear Mr. Wyard,

Thanks for contacting Adobe Technical Support.

Please find below the answer/suggestions I received from our expert.

The specialist has requested more information as it is not entered in the
case?

*       are the applications the customer is using to view the ITPC
information ITPC compliant?
*       Which applications are they?
*       Is the information still there when the customer reopens the files
in Photoshop 7.0.1?
*       Do these applications read ITPC from other softwares or older
versions of Photoshop?
*       If so which ones?
*       Are there any updates available for said applications?

        As you are the only customer to complain about this issue directly
to Adobe technical support. I can only conclude the problem is with the
applications themselves rather than Photoshop.

        Due to the specialists above comments.  If I could ask you to please
to answer the above questions, to allow the specialist to investigate
further."

- This is the bit I find particularly interesting - "As you are the only customer to complain about this issue directly to Adobe technical support. I can only conclude the problem is with the applications themselves rather than Photoshop."

First, the problem lies with Adobe - they have changed the standard, and it is they, not the rest of the world, who are out of step.

Secondly, am I really the only PS user to complain about this? Has no-one else on this list ever come across this problem?

Can't see Adobe fixing this just for my benefit, but this problem must affect thousands of photographers.


Andrew Wiard




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