> The previous comment - the customer is always right - seems more > appropriate. >
I guess I would go somehwere in between, since according to my own experience, if a client is right , then, by definition, I am wrong, and I flatly refuse to accept this. OTOH, a smart approach would involve providing at least one or two prints as proof of quality of delivered material, specially useful for new clients who may be easily sensitive or suspicious, and as Shangara says, include the price of the prints, but IN ADVANCE, in the initial estimate. THis way you provide a great service, you are always right, and still make one more way to turn your Digital workflow into a profit center. Regards. Jorge Parra =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
