On Behalf of matthew barlow > The second problem is one of ink levels showing at 2%, > despite new cartridges being fitted. We have dumped > preferences, refitted the cartridges, restarted the computer > and restarted the printer. The printer has low ink warning > lights on it, these lights will not go off. Hi Matthew, You may be interested in: http://www.mwords.co.uk/pages/printers/largeprintertips.htm#howmeasurein k
Which I think just shows that the printer either has an error on it.... OR when the carts were full they were replaced when the printer was OFF. (Printer must be on to realise you changed a cart and therefore reset the counter mechanism). It might be worth pulling, then replacing the carts with printer ON, to reset the counter... HOWEVER this may use up ink in a mini prime cycle (can't remember, sorry) and also might misrepresent the ink levels in the carts if you used a lot of ink. It may be the case that you just leave it as-is, it being the devil you know. > Epson are not being very helpful, perhaps somebody can point > me in the right direction, You made the mistake of mentioning a 'third party product' in the same sentence as a problem that they should have known about and been able to help with. I'm afraid I don't know what to recommend with respect to your paper-feed issues (clean rollers????) but it might be interesting to find out what Epson say if you tell them it has trouble feeding Epson paper ;) Hope this helps, nij =============================================================== GO TO http://www.prodig.org for ~ GUIDELINES ~ un/SUBSCRIBING ~ ITEMS for SALE
