Hi Sangara
I had problems with my Wacom Tablet recently, and the UK importers were no
help at all. They asked me to send it back to Wacom, and promised that it
would be at least two weeks before I heard anything.
But the tech support people in Germany were much better informed. They
discussed my problems by email, had me try a couple of hidden test and reset
utilities that are built into the software, and diagnosed my problem
immediately as a faulty pen. I had a new one the next day!
Unfortunately I did have to pay for it as my tablet was out of warranty, but
they were VERY quick and helpful.
The man in question is Benedikt Schmitt
bschmitt{AT}wacom-europe.com
In the meantime, if you're still stuck I do have a Graphire 3 5x4 tablet
that I'm not using...020 7736 0060.
Regards,
Colin Thomas
> From: Shangara Singh <[EMAIL PROTECTED]>
> Reply-To: [EMAIL PROTECTED]
> Date: Sat, 20 Dec 2003 15:15:37 +0000
> To: ProDIG <[EMAIL PROTECTED]>
> Subject: [PRODIG] Wacom Intuous 2 pen and pad problem
>
> Hi
>
> Having problems with my Wacom Intuous 2 pen and pad. Not sure if it's the
> pad, pen or OS. The problem started in Jaguar and as I did an archive
> install, it may have carried over to Panther. Basically, when I click and
> move the pen, the cursor jumps or disappears or the contextual menu pops up
> and selects the first item, causing havoc as usually I have sat the pen down
> to work on the keyboard or to work on another image. Have tried the usual
> uninstall/install of drivers, and Wacom have never heard of the problem.
>
> I don't fancy being without a pad while it's being serviced by Wacom and
> then find it's OK. I also don't fancy doing a fresh install of Panther as
> that could take 2-3 days to get back to normal. Is there a kind soul feeling
> in a mellow Xmas mood who can lend me an Intuos 2 (5x4) pad that I can try?
> I can pick it up and drop it back same or next day. Would like to hear from
> anyone living in the Haringey, NE London area or an hour or so's drive.
>
> Please reply OFF LIST unless you have a solution for the problem that others
> may benefit from hearing...thanks in advance...
>
>
> Shangara.
>
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