As a service to my fellow foxers, here's the text of the complaint I
just filed with the Better Business Bureau of N.Y. about a "company"
from whom I ordered (I thought) a digital camera online.
---------------------------
I "placed" an order online for a Casio Digital Camera at
"OneClickDigital.com" on Monday, Sept. 18th. My subsequent investigation
on your website has shown that you have them under the name "Best Buy
Digital". They operate under many names.
I received an email on the 19th telling me I would have to "confirm my
order" by phone. The email didn't get through my spam filter until the
21st and I called them on that date. I was pressured (by lies and verbal
intimidation) to purchase an additional battery and memory card that I
didn't really want or need at (I found later) hugely inflated prices.
My Credit Card account shows a debit from "Ideal Photo & Video" for the
purchase amount in the early morning of the 22nd. I checked my “account
status” on their web site on 9/24 and it showed "pending", just as it
had since the 20th, the first time I checked.
I immediately emailed them on the 24th and demanded that they cancel my
order and refund my money since they had obviously not shipped the item.
I called them on the phone at 12:10pm PDT on 9/25 and demanded that they
cancel my order. I was told that the camera had shipped ON SEPTEMBER
20th. I asked for a tracking number and they told me it would be sent by
email.
I asked how it was being shipped and they said by U.S. Mail and that it
would take at least 7 to 14 days to arrive (even though when I
"confirmed" my order and they "upsold" me on the 21st I was told I was
getting priority shipping as part of the "deal").
I received a UPS tracking number by email at 2pm on 9/25. Today, the
26th, I finally got a return from that tracking number that said that
UPS had received a package in Brooklyn, NY at 7:25pm - AFTER I HAD
DEMANDED THAT THEY CANCEL MY ORDER and refund my money!!
Unfortunately, I didn't research this band of thieves until after I
ordered from them. From my research on the Internet about this company,
it appears that I'm getting the same runaround many others have gotten.
I'm going to ship the items back if I receive them because of the lies
and misrepresentations that conned me into buying accessories I didn't
want or need at seriously inflated prices and their subsequent lies and
misrepresentations.
--------------------------
Unfortunately, after they had already grabbed my money I found this
listing at the NYC BBB:
http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=66089
Note that they do "business" under a variety of names so it took a while
to get the BBB listing. Don't do business with any of them!
These crooks are mentioned all over the internet. And these are only 2
of the names they use:
http://www1.epinions.com/Ideal_Photo_and_Video_Online_Stores_and_Services/display_~reviews/sec_~opinion_list/pp_~1/pa_~1#list
or *http://tinyurl.com/hsjno*
http://www.resellerratings.com/seller4126.html
-----------------------------------------------
The lesson I've learned; Google first - buy 2nd.
Silly me...
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