Thanks. And don't get me started on Ecost.com - the most godawful customer service I believe I've ever experienced! I would not recommend buying anything from that company. Check out their listing at http://www.resellerratings.com/seller1932.html (1.01 on a scale of 10!)
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chet Gardiner Sent: Tuesday, September 26, 2006 4:34 PM To: [EMAIL PROTECTED] Subject: [NF] Buyer beware! (Long) As a service to my fellow foxers, here's the text of the complaint I just filed with the Better Business Bureau of N.Y. about a "company" from whom I ordered (I thought) a digital camera online. --------------------------- I "placed" an order online for a Casio Digital Camera at "OneClickDigital.com" on Monday, Sept. 18th. My subsequent investigation on your website has shown that you have them under the name "Best Buy Digital". They operate under many names. I received an email on the 19th telling me I would have to "confirm my order" by phone. The email didn't get through my spam filter until the 21st and I called them on that date. I was pressured (by lies and verbal intimidation) to purchase an additional battery and memory card that I didn't really want or need at (I found later) hugely inflated prices. My Credit Card account shows a debit from "Ideal Photo & Video" for the purchase amount in the early morning of the 22nd. I checked my "account status" on their web site on 9/24 and it showed "pending", just as it had since the 20th, the first time I checked. I immediately emailed them on the 24th and demanded that they cancel my order and refund my money since they had obviously not shipped the item. I called them on the phone at 12:10pm PDT on 9/25 and demanded that they cancel my order. I was told that the camera had shipped ON SEPTEMBER 20th. I asked for a tracking number and they told me it would be sent by email. I asked how it was being shipped and they said by U.S. Mail and that it would take at least 7 to 14 days to arrive (even though when I "confirmed" my order and they "upsold" me on the 21st I was told I was getting priority shipping as part of the "deal"). I received a UPS tracking number by email at 2pm on 9/25. Today, the 26th, I finally got a return from that tracking number that said that UPS had received a package in Brooklyn, NY at 7:25pm - AFTER I HAD DEMANDED THAT THEY CANCEL MY ORDER and refund my money!! Unfortunately, I didn't research this band of thieves until after I ordered from them. From my research on the Internet about this company, it appears that I'm getting the same runaround many others have gotten. I'm going to ship the items back if I receive them because of the lies and misrepresentations that conned me into buying accessories I didn't want or need at seriously inflated prices and their subsequent lies and misrepresentations. -------------------------- Unfortunately, after they had already grabbed my money I found this listing at the NYC BBB: http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=660 89 Note that they do "business" under a variety of names so it took a while to get the BBB listing. Don't do business with any of them! These crooks are mentioned all over the internet. And these are only 2 of the names they use: http://www1.epinions.com/Ideal_Photo_and_Video_Online_Stores_and_Services/di splay_~reviews/sec_~opinion_list/pp_~1/pa_~1#list or *http://tinyurl.com/hsjno* http://www.resellerratings.com/seller4126.html ----------------------------------------------- The lesson I've learned; Google first - buy 2nd. Silly me... [excessive quoting removed by server] _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
