On Mon, Dec 19, 2011, at 08:35 PM, Ken Dibble wrote: > > And when companies try to tell me that I have to pay for "support" on an > ongoing basis that I may never use--or may use only once in three > years--I > get really angry. And if, when I drop support because I never use it, > then > need to use it once, they tell me not only do I have to pay for the new > support, I have to pay for the "back" support that I dropped or they > won't > help me, I get worse than mad.
Though you don't mind paying for individual support incidents as long as you're not hit for the back charges, I assume from that ? Bugs are one thing, but if you have no ongoing support contract, and someone from the software vendor has to spend a lot of hours troubleshooting a problem to discover that the issue is actually environment-related, who pays for their time ? Do you? Does Microsoft or the AV company that caused the problem? Does the software vendor ? -- Alan Bourke alanpbourke (at) fastmail (dot) fm _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
