A few weeks ago I bought a TP-Link router and had need of support. The box had an 0845 phone number offering 24/7 support. I called and spoke with a lady in China whose English was excellent. She spent about 15 minutes talking me through the problem but we were unable to fix it. She promised me that one of her colleagues would e-mail with a proposed solution. When I arrived at work the next morning I found an e-mail from her colleague with a full explanation of two or three different ways to solve the problem. The first one I tried worked flawlessly.
10/10 for TP-Link More recently I bought a US Robotics USB NAS adapter. I had a problem with and decided to make sure I had the latest firmware. I found the product support page which offered downloads of manuals etc but no mention anywhere of firmware. No phone number to call and no e-mail address but an online means of sending a message requesting help. I sent a message asking from where I could download a firmware update. I got an automated response saying I would get a reply within 1 business day. Sure enough I got a reply which referred me to the product support page I had already visited. US Robotics 0/10 Paul Newton _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
