On 1/11/14 8:06 AM, Jeff Johnson wrote: > I have several users accessing an application on a server. Two users that > are using > laptops lose connection after 10 or 15 minutes of idle time. They say they > have to > "completely get out of it and start over" each time. I am going over there > to see > what they are talking about, but this does not happen on desktops. The user > is > convinced that it is my application because he believes there is no difference > between a laptop and a desktop. What I believe is happening is that the > laptop is > dropping the connection to the network. So while they are in the application > the > laptop disconnects from the LAN for some reason and they are dead in the > water. Any > ideas where I should start looking? HD going to sleep? Anything like that?
Something's going to sleep. In descending order of likelihood: + customer is closing the laptop lid, hibernating the laptop. + laptop is going to sleep after x minutes of inactivity, cutting the network connection. + network adapter is going to sleep after x minutes of inactivity, cutting the network connection. + It is a "home" version of Windows, which does funky things to network connections sometimes. I have a Windows 7 Pro/32 system in the field that exhibits this symptom and never figured out why. Replaced the network card, turned all power saving off, ran the workstation through a different switch using new cables, spent hours on line with Dell and other sites to no avail. Still, a couple times a week on average, it'll lose the Windows network connection and kill my fox app as well as other apps that rely on connections to the Samba or other Windows servers. My throw-my-hands-in-the-air workaround took 5 minutes: cronjob on linux server that pings that workstation once every ten minutes. No problems for a year and a half now. Paul _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://mail.leafe.com/mailman/listinfo/profox OT-free version of this list: http://mail.leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
