Paul: Do you think if I put a timer in my app and opened up a table on
the server and closed it ever five minutes that would keep the
connection alive?
Jeff
---------------
Jeff Johnson
[email protected]
(623) 582-0323
www.san-dc.com
www.arelationshipmanager.com
On 01/11/2014 11:46 AM, Paul McNett wrote:
On 1/11/14 8:06 AM, Jeff Johnson wrote:
I have several users accessing an application on a server. Two users that are
using
laptops lose connection after 10 or 15 minutes of idle time. They say they
have to
"completely get out of it and start over" each time. I am going over there to
see
what they are talking about, but this does not happen on desktops. The user is
convinced that it is my application because he believes there is no difference
between a laptop and a desktop. What I believe is happening is that the laptop
is
dropping the connection to the network. So while they are in the application
the
laptop disconnects from the LAN for some reason and they are dead in the water.
Any
ideas where I should start looking? HD going to sleep? Anything like that?
Something's going to sleep. In descending order of likelihood:
+ customer is closing the laptop lid, hibernating the laptop.
+ laptop is going to sleep after x minutes of inactivity, cutting the network
connection.
+ network adapter is going to sleep after x minutes of inactivity, cutting the
network connection.
+ It is a "home" version of Windows, which does funky things to network
connections
sometimes.
I have a Windows 7 Pro/32 system in the field that exhibits this symptom and
never
figured out why. Replaced the network card, turned all power saving off, ran the
workstation through a different switch using new cables, spent hours on line
with
Dell and other sites to no avail. Still, a couple times a week on average,
it'll lose
the Windows network connection and kill my fox app as well as other apps that
rely on
connections to the Samba or other Windows servers.
My throw-my-hands-in-the-air workaround took 5 minutes: cronjob on linux server
that
pings that workstation once every ten minutes. No problems for a year and a
half now.
Paul
[excessive quoting removed by server]
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