VFP9SP2, Network Solutions web email account
We've got a clunky manual process here at the Corporate gig whereby we
have an Excel file we track customer interactions, and several of those
interactions come from incoming email. Boss wants solution that
auto-creates tickets based on incoming emails to that web mail account.
Currently, it's just manual adding into Excel by help desk staff.
Anyone ever do that?
(I personally use ZenDesk for my MBSS clients, and I love it, but not
sure if that's an option here at the Corporate gig or not. Probably not
since it's not a budgeted expense--although it's dirt cheap imo!!!)
tia,
--Mike
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