Second on FreshDesk.
On Thu, Sep 20, 2018 at 4:20 PM, Malcolm Greene <[email protected]> wrote:
> Hi Mike,
>
> > Boss wants solution that auto-creates tickets based on incoming emails
> to that web mail account.
>
> If ZenDesk is too expensive, check out FreshDesk and Zoho for cheaper
> alternatives.
>
> If you go the build route, find an IMAP compatible control that works with
> VFP, create a dedicated account to receive mail, poll that account and use
> the IMAP component to parse the message into a structure you can process.
> Sounds easy, but gets complicated when you start to factor in non-text
> emails (RTF or HTML) and attachments.
>
> If you're willing to expand your tool set for this project, Python has a
> built in IMAP library ("batteries included").
>
> Good luck,
> Malcolm
>
[excessive quoting removed by server]
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