James E Harvey wrote:
> Our previous ISP (Blazenet) was bought by Comcast.
> 
> Blazenet required that we purchase a cisco pix firewall 506E as part of our
> package, but it was fully managed by Blazenet.  We didn't even have the
> username/password.
> 
> Now, Comcast says they will not support the Cisco 506E firewall which was
> installed by Blazenet.  
> 
> We finally got the username/password from Comcast, and they have offered to
> replace the Cisco with either a Netgear or SMC gateway.
> 
> Should I be concerned?

Concerned.... about what? The quality of a netgear/SMC gateway over the 
existing Cisco box? Or of Comcast's attitude that they'll buy a customer 
list but not support what the customers had contracted for?

Will THEY support the netgear, handling all the firewall issues? 
(snicker, snicker) Or are they just offering to replace the box, but 
you're still on your own to manage it?

SBC did the same thing to me, but not even under the guise of buying an 
ISP. One year they managed my firewall (same situation - I didn't even 
have the password to the box); next year, I was on my own. Bastards.

Whil


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