You would have thought the world's largest and most profitable software 
company could have figured this one out....

"The workstation patches are easy, the stand alone Outlook tool is no 
big deal. If you're running Exchange and you try to run the Exchange 
update tool 930879, good luck. It's a crap shot," said Microsoft 
customer Paul Marsh.

"I was requested to call Microsoft support because of my particular 
problem," Marsh said. "I called Microsoft support. I was 117th in the 
queue and was informed the wait was 3 hours. I waited 4 hrs and 45 
minutes but no one ever picked up. If I hear Microsoft hold music again 
I think I'll go mad. The bottom line is 'Hello Microsoft! There is a 
problem!' and we have something like 42 hours to figure this out."

http://blogs.zdnet.com/microsoft/?p=307&tag=nl.e589

Whil


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