On Dec 13, 2007 10:01 AM, Ed Leafe <[EMAIL PROTECTED]> wrote: > > Today I brought it in to the local Apple retail store and showed > the > tech there. After checking out a bunch of stuff, he agreed that the > battery was defective; even if it had lost capacity, it should notify > the OS so that it can go to sleep gracefully. So even though the > laptop is out of warranty and the first problem didn't happen until > after it was out of warranty, and even though batteries are not > covered under the AppleCare extended warranty, he replaced the > battery with a brand-new one. No charge! That's a $99 item for free! > > Apple sure can be corporate bastards at times, but at least they > did > the right thing today by me. > > It is great to see a company do the better thing. Studies show that if a customer is pissed off they will tell 10 people and if treated "ok" only 4. Your telling a few hundred for a job well done.
On a side note teh local apple store did a good thing for my son when he had problems with his iPod --- StripMime Report -- processed MIME parts --- multipart/alternative text/plain (text body -- kept) text/html --- _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
