On Dec 19, 2007, at 9:27 AM, Ed Leafe wrote:

>       Sounds to me like most people don't
> value the sort of service that
> was formerly available.

Exactly. It is just change. Change always has winners and losers. And  
don't forget: *we* are to "blame" or "credit" depending on your  
perspective. Information systems like those we design replaced much  
of the work that used to be done by clerks. Is it better that you can  
browse a book, even read a sample on Amazon than have a knowledgeable  
book store clerk recommend one for you? Some people "yes," some 'no."

A personal example: A small business client of mine had 4 clerical  
employees when I started designing systems for him. Most recently, he  
runs the business with 1. Each time I automated one more task, he was  
able to have one less employee. He didn't fire them, BTW. Some  
retired, some left for their own reasons. No matter, if not for me,  
he would have employed 3 more. Oh, and he would have gone out of  
business a few years earlier. Is this good or bad? My answer is "no,"  
it is just change.

Ken


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