They asked me if I had a good customer service experience. How's this below? Probably ineffective but at least it felt good to get it off my chest to them.
"Absolutely not. I had tried to make a payment online before my due date and your online process wasn't working. This was documented. I tried on numerous occasions but with the same result. I had made successful online payments many times in the past, but the recent problem with your servers caused me not to be able to pay it this time. SO I ended up calling you guys and paying on phone, but apparently by this time the due date had just passed. So I clearly state the reason for the lateness with detail and credibility, even asking the rep to waive the fees and make sure my interest rate doesn't change. So I end up getting my statement this time and am absolutely outraged that the interest rate has gone from 6% all the way up to a RIDICULOUS, CRIPPLING 30.99%. I asked to speak to a supervisor, and the friendly outsourcing person kindly transferred my call to some better english speaking woman. However, this "supervisor" refused to do anything about my plight and basically made me feel as though I was some deadbeat liar. I made a very clear and perfectly reasonable case for why my rate should NOT have been put into the "deliquent" rate as she told me, and she would hear none of it, simply telling me that it has to stay at this rate for 6 months. After repeated pleas for this "supervisor" to do something to help reduce my rate fell on deaf ears, I ended up telling her that GM Card has definitely lost my business for the rest of my life. My transactional history would show how I was a good customer for GM Card, and this woman's inability to produce good customer service and work with me may have made GM Card some money in the next few months, but in the long run has really cost GM Card THOUSANDS of dollars in the interest I probably would have paid over the course of my lifetime as a continued customer. No freakin' way will I stay with GM Card unless someone reads this and calls me to help reduce my rate. If they do, I'll remain a customer, but if not, I'll not only transfer all of my funds out of GM Card, but share my absolutely terrible user experience with everyone I can, including blogging about it in the many forums I frequent along with the RSS feeds from my blogs. You can reach me at xxx-xxx-xxxx. I am absolutely disgusted with that supervisor's treatment of me." _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
