On Mon, Jul 21, 2008 at 2:49 PM, MB Software Solutions General Account <[EMAIL PROTECTED]> wrote: > Paul McNett wrote: >> MB Software Solutions General Account wrote: >>> How would you respond to this guy? I'd really like to get those yearly >>> support contracts (for approx. $1200/year), but this guy doesn't want to >>> spend anything, and while I understand his point (...that he'd rather >>> pay $150/hr for 7 hours per year than $1200/year as he's still ahead >>> then in numbers), I want to make a smart business decision here to help >>> drive revenue for FabMate Lite support (which is the only revenue stream >>> for that product now). >> >> I'd say the annual support is $1200/year or per-hour for $150. Then bill >> him for every minute you spend instead of letting it slide. > > > And do you add up the minutes and bill for EXACT minutes , or do you > round, or use 15 minute increments, or what? Those scumbag cell phone > companies used to always round up, the first SECOND you went over the > minute. For example, 1 minute and 1 sec was 2 minutes. I used to fume > about that. -------------------------------------------
I'd keep it simple bill in 6 min segments, or 1/10 of an hour. Real simple, and @ 15 $ increments you could put that rate in an agreement and most of your folks would not know it was 150 an hour. It would read like a taxi cab rate on the side of the cab. not to exceed 150 per hour. ;-> -- Stephen Russell Sr. Production Systems Programmer Mimeo.com Memphis TN 901.246-0159 _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
