Paul McNett wrote: > MB Software Solutions General Account wrote: >> How would you respond to this guy? I'd really like to get those yearly >> support contracts (for approx. $1200/year), but this guy doesn't want to >> spend anything, and while I understand his point (...that he'd rather >> pay $150/hr for 7 hours per year than $1200/year as he's still ahead >> then in numbers), I want to make a smart business decision here to help >> drive revenue for FabMate Lite support (which is the only revenue stream >> for that product now). > > I'd say the annual support is $1200/year or per-hour for $150. Then bill > him for every minute you spend instead of letting it slide.
And do you add up the minutes and bill for EXACT minutes , or do you round, or use 15 minute increments, or what? Those scumbag cell phone companies used to always round up, the first SECOND you went over the minute. For example, 1 minute and 1 sec was 2 minutes. I used to fume about that. Here's the issue at hand apparently: I've got auditing used in the software that simply records the SYS(0) value, IP and MAC address, Windows version, and FabMate version, and then stores that in a web MySQL database. As it turns out, the ISP's database that I use---for some unknown reason (as they haven't called me back yet)---is not responding. The app code trying to connect to that database *should* timeout per the SQLSETPROP(0,"ConnectTimeout",5) setting, but it's not. So FabMate's core product code is functioning just fine...it's the auditing that I use to show metrics on usage that's at fault...and it's not even my code's fault. The customer says "can't we circumvent the ISP's servers?" to which I respond that it would take me 8+ hours to make the appropriate changes, test, and repackage and deliver to them, and that MBSS' standard rate for this kind of work is $175/hr. I told him I could get started on this this evening if they'd like. This client is an old FoxDos programmer and so he's going to shit a brick at having to pay this cost. Even if this is determined to be a "bug" with my software, it's been in operation for nearly 5 years, so it's well past the warranty phase, imo. _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
