Jim Dettman wrote: > So call them when it's down.
Hi Jim! You can't call them, they have a callback system. When you call you get this infuriating computer voice conversation software that hasn't a clue. They jerk your chain for twenty minutes or so with this and then you finally get a real person. You explain the problem to the person who tries to push it back on you, tell you to reboot the modem, replace the wires, get a windows computer. By that time it has come and gone three times. The one time a level one tech did call me he was incomprehensible. I asked him where he was, he said India. There is two problems to that, you can't understand what they call "English" and I think he was just guessing as to the problem. I finally hung up on him because I couldn't understand him and he couldn't understand me. And it never did drop while I was talking to him. > In your case, what exactly does that mean? A problem in your network > stack, a connection between your PC and the modem, no packets across the > wire, a DNS server problem, you can't get your mail, or what? The "Internet" light goes out and you can't do anything. No web pages, no mail in or out. After a while it comes back on again. -- Regards, Pete http://pete-theisen.com/ _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[EMAIL PROTECTED] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
