Pete,

Do you know anyone else in your area using the same Verizon service who 
is willing to compare notes?  If they are having problems you should be 
able to find out if they happen at the same time.  If the other 
installation always works you know the problem is downstream of the point 
where the bandwidth is shared.

Another idea - set up a continuous ping to a file to document when 
connectivity comes and goes.  This will give you an objective record of 
exactly what is happening.  The file might be evidence of the problem 
that you can present to Verizon's technical support.

Finally,  when I have had intermittent problems with my cable modem 
installation,  I have had the provider swap out their device to see if it 
has been causing the problem.  Perhaps Verizon would do that for you.

Good Luck! - Joe Yoder

On Monday, November 17, 2008  6:09 PM, Pete Theisen wrote:
>
>Date: Mon, 17 Nov 2008 18:09:38 -0500
>From: Pete Theisen
>To: [EMAIL PROTECTED]
>cc:
>Subject: Re: [NF] Unacceptable verizon dsl service
>
>Michael Madigan wrote:
>
>> I do have to say that if it is working part of the time, I can't believe 
>> it's the box.
>
>Hi Michael!
>
>I bet they are pulling some ****. The only thing I can think of is if
>the new firmware lets them use less bandwidth per user.
>
>What I think is really happening is that while I am reading an email or
>a long web page they shut me off thinking I have gone to the toilet or
>something. The new firmware might have a better way of reconnecting
>after that happens, but it might just be prettier screens or something.
>
>Today it is better than is was since Saturday, makes me think it is
>outside because I haven't done anything here since Friday.
>--
>Regards,
>
>Pete
>http://pete-theisen.com/
>
>
[excessive quoting removed by server]

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