I don't sell yearly support, but I've purchased it and have had clients purchase it.
The companies made the hourly rate so high that only about 5 hours of support pays the whole year. So that's what I would do. If the yearly maintenance is $1200, make the billable rate $240.00. Of course maintenance also implies global bug fixes, so if Customer A finds an obscure bug, customer B would also have it fixed. You can't get that by the hour. --- On Mon, 4/13/09, MB Software Solutions General Account <[email protected]> wrote: > From: MB Software Solutions General Account > <[email protected]> > Subject: [NF] Yearly support fees vs. hourly fees > To: [email protected] > Date: Monday, April 13, 2009, 11:03 AM > Question for those of you who sell > yearly maintenance/support contracts on > your software: suppose a customer says to you: > "I don't want to buy the > yearly maintenance contract. I only want to pay for > the hours where I > actually need you to fix something for us." > (...because he's thinking > that he'll have little or no problems for the year, given > the software's > solid track record.) > > How do you respond to such a customer? > > tia, > --Mike > > > > > > > > _______________________________________________ > Post Messages to: [email protected] > Subscription Maintenance: http://leafe.com/mailman/listinfo/profox > OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech > Searchable Archive: http://leafe.com/archives/search/profox > This message: > http://leafe.com/archives/byMID/profox/[email protected] > ** All postings, unless explicitly stated otherwise, are > the opinions of the author, and do not constitute legal or > medical advice. This statement is added to the messages for > those lawyers who are too stupid to see the obvious. > _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
