Michael Madigan wrote: > I don't sell yearly support, but I've purchased it and have had clients purchase it. > > The companies made the hourly rate so high that only about 5 hours of support pays the whole year. > > So that's what I would do. If the yearly maintenance is $1200, make the billable rate $240.00. > > Of course maintenance also implies global bug fixes, so if Customer A finds an obscure bug, customer B would also have it fixed. You can't get that by the hour.
Last year I sold a 1-yr support contract to this old client for $1188 ($99/month) and later in the year he said "well, since we haven't used any support hours, can we ask for you to enlarge these fields and change these screen layouts?" I agreed to do that, as I wanted them to feel that there was a value of sort to the contract, and not just an "insurance" kind of feeling where you paid me but got nothing new. -- Mike Babcock, MCP MB Software Solutions, LLC President, Chief Software Architect http://mbsoftwaresolutions.com http://fabmate.com twitter: mbabcock16 _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
