Stzye, > > Without analysing to the nth degree all the replies you've > had, for what its worth, I have adopted a simple option for myself. (I have > many hundreds of clients who pay an annual maintenance fee)
Always great to hear a success story! > My terms are a purchase price and an annual maintenance fee > (What you get for the annual maintenance fee is very straight forward) > > If you do not pay the 1st, the software stops working. > If you do not pay the 2nd, the software continues to work but > my support > stops. > If you do not pay the 2nd and apply an update, the software > stops working I have the same pricing arrangement, with a minor difference: customers who don't pay for maintenance don't have access to the product's 'downloads' (maintenance) control screen (uses an encrypted control file for this purpose). > I don't check if you're having a tough time or could turn > into a large(r) client > If I want to create "selective" terms, I should have done so > at the start. > It is simply not fair to ask some to pay and "excuse" others I do appreciate your 'fairness doctrine' and disciplined approach. The "but" is that we're dealing with a really tough economy. Mike's product (for mid-sized manufacturers) may well be more amenable and in line with your thinking, but I deal (intentionally) with very small businesses who are being squeezed mightily, so I'm resigned to being creative to keep good customers on board. I'll add that I'm positioned to be flexible because the product is designed in a modular, components-centric way, which affords some flexibility without being unfair to others. But then, I might also take a horse or cow :) Bill > S > _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/7b956ca0e82e436496b9bb950e7e4...@bills ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
