Strangely enough I gained out of this. From the first problem to the solution was probably around 36hrs.
It was easy to show them it was a false positive by doing a check on http://www.virustotal.com/ and letting them see the results. At the end of the day I just had to fire up a virtual machine, download AVG, all bloody 170mbs, update it! and work out how to use it properly. Then pass this info to my clients. Basically I had to teach my clients how to use their own virus checker. I kept them informed, first email went out 4to5hrs re the problem, temp solution in 10 hrs, & problem solved in 24/36hrs. Of course I had to take the hours spent on the chin. Lots thanked me for my efforts and many changed their virus checker to: "coughmicrosoftsecurityessentialscough" NOBODY said it was CalcPays fault. However it was another hit that is propelling me to getting CalcPay as a service online! Kind regards Andrew Stirling 01250 874580 http://www.calcpay.co.uk HMRC Accredited UK payroll program On 03/05/2011 19:19, Paul McNett wrote: > On 5/3/11 10:42 AM, Stephen Russell wrote: >> I know the vendors are not considering your POV, but does this put >> another target on your back because it is out of everyone's control? > > It sure feels like it makes me look bad when things like this, completely out > of my > control, change how my software works. And when I have to bill for my time > spent > working around these issues, it doesn't feel good either. > > These issues only happen on Windows, FWIW. > > Paul _______________________________________________ Post Messages to: [email protected] Subscription Maintenance: http://leafe.com/mailman/listinfo/profox OT-free version of this list: http://leafe.com/mailman/listinfo/profoxtech Searchable Archive: http://leafe.com/archives/search/profox This message: http://leafe.com/archives/byMID/profox/[email protected] ** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
