Hi Scott,
I think both methods should be used. :)
Heres Slate head tech Kevin Dresel's contact info.

Kevin Dresel <ke...@stevenslate.com>
And heres his phone #!
Kevin Dresel, tech phone 323-656-2050 ext 1.
Also send this link to him!
https://developer.apple.com/library/mac/documentation/Accessibility/Conceptual/AccessibilityMacOSX/OSXAXModel/OSXAXmodel.html

Remember to remind him that they are loosing business & Starting to get a less 
then stellar reputation!

YMMV
Chuck




On Nov 25, 2014, at 3:38 PM, Scott Chesworth wrote:

> Cheers both, all good stuff to know. I'll pop in a ticket soon too.
> Suspect this is gonna be a hard road to hoe, but I reckon Slates stuff
> sounds good enough to make it worth expending some effort.
> 
> I always wonder about the effectiveness of tackling this topic via
> phone compared to electronically. ON the one hand, a support ticket
> puts it to them in your own words, let's you submit links to
> guidelines etc, but I wonder whether the more human contact of phoning
> someone and having some realtime back and forth discussion would do
> more in the long run?
> 
> On 11/25/14, Chris Smart <csma...@cogeco.ca> wrote:
>> If any of you are submitting tickets and would like to refer to mine,
>> it's #2531.
>> 
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