I highly 100% agree with Ricky on this front! Their sales department, and
tech support both are absolutely steller! I honestly can say, I've been
doing business with them ever since I bought my copy of ProTools MPower 9
with my Fasttrack C400 audio interface bundled+ILok combo. That was done in
May of 2012, if that tells you anything. Ever since then, I absolutely
refuse to buy recording gear anywhere else unless it be used, at which
point, before I buy it, I always call sweetwater first to tell them the item
I'm looking at, and show them what the seller is offering me, and for how
much.
I trust their judgement. If my sales rep, Matthew Fuller, tells me, Chris,
don't do it, this isn't a good buy, or it's not a good fit for you with your
workflow, then I won't do it. Also, they are very nonpushy. I told Matt
once that I found a product he wanted to sell me for a much cheaper price
online somewhere else, that was also brand new. He wasn't able to do a
price match, however he didn't try pressuring me to buy it instead through
him so he could get the money/sale. He told me that for him, it was all
about me making great sounding audio. He wasn't in it for the money. He's
in it to see me be successful.
To me, I just found that very very humbling hearing that come from a sales
representative. That is basically the comment that broke the straw, and won
every ounce of my respect. So, yes yes yes yes, and again: yes! I
definitely agree with Ricky. Also, their payment option with the 3 easy
payment system, no credit check needed, pretty much, instant approval, has
also just put me totally over the top! And BTW, with that payment plan, no
interest! Zilch! None! Nada!
1-800-222-4700
Ask for Matthew Fuller, at extension 1284.
Tell him Chris Gilland from Waxhaw North Carolina sent you.
Chris.
----- Original Message -----
From: "Ricky Prevatte" <[email protected]>
To: <[email protected]>
Sent: Wednesday, February 10, 2016 6:28 PM
Subject: Version 12 upgrade on the way
Well I ordered my Mackie and my ProTools upgrade from Sweetwater. I will
have to say the purpose of this is to encourage any person thinking of
purchasing or upgrading to do business with Sweetwater. Their tech-support
is absolutely wonderful we had a small problem and could not install my
upgrade because of the mistake my sales rep fixed it I have the code and we
will get it done when I get home. I have a fantastic upgraded studio with
him audio midi controller, Mackie universal control, and ProTools 12. So do
not let fear of bad service hold you back Sweetwater is doing a wonderful
job.
Ricky Prevatte LMBT1154
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