Hi Dónal, My experience with the iLok License Manager has been extremely consistent. For what it's worth, it's not, strictly speaking, a Mac application and is fully cross-platform between Windows and Mac. The instructions in the user manual as well as my demo both suggest that, for best results, one should navigate using the built-in keyboard shortcuts and the arrow keys. In dialogs, the Tab key is the best way to navigate through the controls. To select the appropriate iLok, press Command-l to select a location then press the down arrow. By default, the first selected option will be your local computer. Pressing the down arrow again will move through the list. Whether your iLok is connected or not, it will show up in the list and will be identified as either being connected or not. If the message says that the connected iLok belongs to another account, you're not logged into your account. If that's the case, one thing I'd suggest, if you haven't already done so, is to log in and make sure you check the option to remember the user name and password. You might need to choose "Sign Out" from the File menu to help restore defaults. The point is, you want to get to the dialog where you sign in and enter the correct info and check the checkbox and sign in. From there on in, any time you launch the iLok License Manager, all you have to do is wait for the application to launch and then press Return and you'll be logged in. It really works flawlessly. Yes, it's not the perfect user experience but it absolutely works reliably and consistently. If you'd like, contact me off list and I can help ensure that you are able to use it consistently.
Cheers, Slau > On Apr 24, 2017, at 2:38 PM, Donal Fitzpatrick <donal.fitzpatr...@dcu.ie> > wrote: > > hi Slau, > > OH the behaviour is more or less as it was, it's just choosing the wrong iLok > for me and I see no way to change it. In other words, the one selected in > the application isn't the one connected to the device. > > I'd also comment that from a User Experience perspective, it's very > inconsistent with general Mac guidelines. Sorry, occupational hazard there; > I'm more of a human computer interaction person, than a professional > musician/music producer. > > Cheers, > > Dónal >> On 24 Apr 2017, at 19:16, Slau Halatyn <slauhala...@gmail.com> wrote: >> >> Hi Dónal, >> >> I've seen no issues with the iLok License Manager. In fact, it has never >> changed behavior. What issue are you having? >> >> Slau >> >>> On Apr 24, 2017, at 1:35 PM, Donal Fitzpatrick <donal.fitzpatr...@dcu.ie> >>> wrote: >>> >>> Hi Slau, >>> >>> Yup I've had the login issues until a recent update. I've now disabled it >>> completely. On a related topic: how are you finding the iLok license >>> manager these days? I still find it a challenge, I have to say. >>> >>> Regards, >>> >>> Dónal >>>> On 24 Apr 2017, at 18:23, Slau Halatyn <slauhala...@gmail.com> wrote: >>>> >>>> Hi Dónal, >>>> Well, you're not the only one to have troubles. Sweetwater's engineers >>>> most often encourage users to simply disable the Application Manager >>>> because so many have had trouble with it. I've personally had no issues >>>> with it until only very recently but, when it works, it works great. >>>> VoiceOver compatibility leaves a lot to be desired but that's not even of >>>> most concern. It's when it locks up, regardless of VoiceOver, and simply >>>> won't allow you to log in, that's when it's a real problem. Others have >>>> experienced this quite a bit. I'd imagine , or at least hope, that Avid >>>> will revamp it and fix these issues. For now, there are bigger fish to fry >>>> but this is definitely a side dish. >>>> Cheers, >>>> Slau >>>> >>>>> On Apr 24, 2017, at 10:03 AM, Donal Fitzpatrick >>>>> <donal.fitzpatr...@dcu.ie> wrote: >>>>> >>>>> Hi there, >>>>> Sadly, no joy with that whatsoever. Interestingly, VO doesn't report >>>>> anything under the mouse once I execute the move. I had thought of the >>>>> off-screen issue, but not the page-down solution. However, even after >>>>> executing this command multiple times, no joy. Tis most odd indeed. >>>>> >>>>> Thanks a lot, >>>>> >>>>> D >>>>>> On 24 Apr 2017, at 14:45, Slau Halatyn <slauhala...@gmail.com> wrote: >>>>>> >>>>>> Hi Dónal, >>>>>> >>>>>> Depending upon where in the physical list the item appears, it might >>>>>> actually be off screen even though voiceOver will still read it. Since >>>>>> the Application Manager really only responds to mouse clicks rather than >>>>>> default actions, it's necessary to take steps to ensure things are >>>>>> visible when clicking. Do the following: >>>>>> >>>>>> If you click "Download" or "Update" and the item doesn't change and >>>>>> nothing seems to happen, press the Page Down key on your keyboard and >>>>>> try the mouse click again. Use VO+Shift+Space Bar to click. If it still >>>>>> doesn't work, press Page Down again and try once more. If you happen to >>>>>> have a lot of plug-ins in the list, it might take several page down >>>>>> presses. For example, if there's an update to the White Boost plug-in, >>>>>> it's definitely going to be a few pages down. This all depends on your >>>>>> screen size and resolution, of course. Hope that helps. >>>>>> >>>>>> Slau >>>>>> >>>>>>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick >>>>>>> <donal.fitzpatr...@dcu.ie> wrote: >>>>>>> >>>>>>> Hi all, >>>>>>> >>>>>>> I'm having an issue downloading updates to plugins using the Avid >>>>>>> Application manager. I am showing several updates, however when I try >>>>>>> to activate the "update" UI control nothing happens. In order to >>>>>>> activate, I have tried when iLok is connected, and disconnected, to the >>>>>>> USB port. The actions I have used to "press" the update button are: >>>>>>> >>>>>>> 1. vo-space; >>>>>>> 2. routing mouse to the "update" text, and clicking with voiceover; >>>>>>> 3. Routing keyboard to the "update" control, and then using both space >>>>>>> and Enter to try to activate. >>>>>>> >>>>>>> Nothing happens at all. Has anyone a workaround for this? >>>>>>> >>>>>>> Many thanks, >>>>>>> >>>>>>> Dónal >>>>>>> >>>>>>> Séanadh Ríomhphoist/Email Disclaimer >>>>>>> >>>>>>> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is >>>>>>> lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh >>>>>>> anseo. >>>>>>> >>>>>>> This e-mail and any files transmitted with it are confidential and are >>>>>>> intended solely for use by the addressee. 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