Dear ALL
Wah maap nih dr info gosip ttg layanan mypulsa berkembang ke ISO 9000-2001
sy jadi gak enak nih, akhirnya sy tanggung jawab nih utk klarifikasi ke
managemen mypulsa betul gak sih mau sertifikasi ISO 9000, dan mrk sarankan hub
aja PT. Key Solution (Bp. Andre mantan staf di Total Quality) yg selama ini
menangani penataan managemen mutu di mypulsa dan skrg ini udah pd tahap finish
(udah 2x audit internal) dan emang sih utk ISO sendiri trgtng pilihan di
managemen itu sendiri yg mana yg akan di sertifikasi, bs jadi mslah layanan
(costumer service) atau mslh sistem dan tugas PT. Key Solution yg akan
mengarahkan mypulsa utk bs mendapatkan sertifikat tsb, gitu info nya. Dan
memang sih biaya gak sedikit infonya bs sampai 100 jt an (wow) lumayan deh, tp
ya itu konsekuensi utk mau maju dan memberikan layanan yg baik. Monggo kalo dr
tmn2 pemain server mau meniru my pulsa insya Allah bs menjadi pebisnis server
yg mengutamakan pelayanan sebagai ujung tombak perusahaan. Oh
ya bagi yg msh kebingunan bikin laba rugi usaha bisnis pulsa bs jg tuh hub
my pulsa kalo mo bagi2 ilmunya. salam
Ilham Rizqi Sasmita <[EMAIL PROTECTED]> wrote:
Sekedar meluruskan, saya bukan konsultan ISO 9000. Tapi yang saya tahu
ISO 9000 memberikan framework, bukan prosedural.
Saya kutip dari sini:
http://www.iso.org/iso/iso_catalogue/management_standards/iso_9000_iso_14000/iso_9000_essentials.htm
The requirements for a quality system have been standardized - but
many organizations like to think of themselves as unique. So how does
ISO 9001:2000 allow for the diversity of say, on the one hand, a "Mr.
and Mrs." enterprise, and on the other, to a multinational
manufacturing company with service components, or a public utility, or
a government administration?
The answer is that ISO 9001:2000 lays down what requirements your
quality system must meet, but does not dictate how they should be met
in any particular organization. This leaves great scope and
flexibility for implementation in different business sectors and
business cultures, as well as in different national cultures.
On 2/22/08, iPul <[EMAIL PROTECTED]> wrote:
> Cimahi,Friday, February 22, 2008,11:14 PM
> Dears, wafi_165,
>
>
> Pak bisnis pulsa mana bisa disertifikasi ISO 9001-2000
>
> Masalahnya kembali ke Standar SOP, Produk yg tidak mampu telusur, Produk
> buatan Operator, Audit System mutu dll.
>
> Pokoknya lieur pak..
>
> Mikirin Audit System Mutu Internal aja.. pusing tujuh keliling.
>
> Misal ngurus MKIOS dari aja Awal pembelian sampai penjualan, susah bener
bikin
> standarnya.
>
> Jadi mana bisa di Franchisekan dan di Standarisasi.
>
> Kebetulan saya sendiri Certified/konsultan ISO 9000-2000.
> member AFI (Asosiasi Franchise Indonesi), WALI (Asosiasi Waralaba
Indonesia)
>
>
>
> Salam,
> Eddy..
>
--
Voucha Developer Team
http://pulsa.web.id
http://blog.pulsa.web.id
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