> There is quite a simple solution to the chicken and egg problem with 
> unzip.
> Just send the enquirer a disk with it on. Most of us have a stock of 
> old DD
> disks we no longer use. Just wrap one in bubble foam, put in a 
> cheap
> envelope with a second class stamp. I've done it many times.
Yes, usually that works, but in the case of Mr Barker in Antartica for 
example it was impractical (OK, an extreme example, but the situation 
does arise). I have been known to pop a QL emulators CD in the post to 
some people where the situation seemed to merit it, in the hope that 
helps the person concerned and of course pays benefit in terms of that 
person staying with the QL, buying stuff from traders, joining Quanta 
or whatever. Sometimes it does, sometimes it doesn't, but I try.

> I have also successfully sold many copies of QPC2. When someone asks 
> for my
> help in transferring files to a PC because they are abandoning the 
> QL, I
> send them a copy of the QPC2 demo disk. Often the next stop for them 
> is Roy
> or Jochen.
Absolutely. I often recommend emulators or certain PD programs or to 
contact the traders to see if they have programs or services able to 
help them. I get about one or two emails from my website form on this 
subject every day and most result in the senders being directed 
towards the QL traders. I do offer to copy unzip to a disk if they 
send me the floppy with return postage of course.

In my case, it's the volume of queries repeating the same 
information - my contacts arise from people who find QL software on my 
website - searches for "QL" seem to locate my website quite well on 
most search engines, even though I've never really used promotion and 
ranking services beyond the description and keywords meta tags in my 
pages. If there was minimal documentation on there somewhere it would 
help me and help others too. What we don't know is how many people try 
and give up of course. I'm just afraid of a scenario like the QL 
survey last year which discovered just how many 128K QL users 
minimally expanded systems are out there in fairly active use.

Once the informationis on a page, I'll just make sure there's a link 
to it from my home page and it's there for all to read without even 
having to contact anyone, that way, I may only need to help people who 
run into problems rather than repeatedly pointing out the same things.

> Sometimes the old fashioned solutions work best,
:-)
And sometimes it's easy to overlook the obvious too. As my boss 
sometimes says, "you need to reiterate very basic issues surprisingly 
often."

> PS What about a nice little challenge for Quanta? Investigate the
> possibility of a telephone line at all shows and then offer a 
> download
> facility for those members who cannot access the internet!
Good idea, and of course as Quanta have copies of most of my CDs which 
are essentially freeware collections, it might be equally easy to 
offer a "PD Copying Service" at shows too. I'm sure Quanta 
sub-librarians used to do this at shows in the past, maybe Quanta 
still does just I was asleep at the time ;-)

Modern mobile phone links may make it practical to download moderate 
amounts of material where there isn't a landline (can't see demand 
being very large) - user just pays for online call time perhaps? Since 
QL software isn't at all large, downloading entire QL sites is often a 
matter of just a few megabytes, someone with broadband could quickly 
download most QL site content to a CD for copying at shows within 
obvious copyright limitations. I've more than once said yes to 
requests to give copies of my website on CD to people without internet 
access.

With the will, there's always solutions and usually cheap, practical 
ones too.

-- 
Dilwyn Jones



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