Yes, - the moment you have a router then you are going to need to do special configuring to allow connections from outside to access your local hardware. The issue is that although the basic problem is generic virtually every brand of router differs in the details of how one sets it up. Most users probably treat their routers as a "plug in and forget" device - but it is not when trying to make this type of connection.
The originating end (the one starting the connection) does not have this issue as nearly all routers allow outbound connections without restrictions. With the LogMeIn software it effectively avoids this issue by both ends initiating outbound connections which are then "connected" via an external server (the LogMeIn ones in this case). There are some quite interesting technical papers on the LogMeIn web site on how they handle security for those who are interested in the details. If you want to experiment with this I am more than willing to work with you. I do not keep my Skype connection active all the time, so you might need to use a quick voice call to get me to bring it up. Dave -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dilwyn Jones Sent: 22 October 2008 17:11 To: [EMAIL PROTECTED] Subject: Re: [Ql-Users] Remote Assistance > In theory the Windows Remote Assistance should work. > > However, it is not any good for anyone who is using a router at home as to > get it to work they have to configure it to allow specific inbound ports - > a > task beyond the sort of people who you are probably trying to help. Ah, exactly the kind of "snag" information I was hoping someone would suggest. We have a wireless router here, so presumably I'd have to go through this with anyone trying to "remote assist" me? > You might want to look instead at the LogMeIn product as this does lot > require that kind of special network setup. This is the latest > incarnation > of what many years ago was called "PC Anywhere" for those with long > memories. The version of LogMeIn with basic remote control is free for > private use. I have used it successfully with a number of friends who > want > remote support. It is easy enough to talk a user through downloading and > activating their end as it is basically a case of following on-screen > prompts. Thanks. -- Dilwyn Jones _______________________________________________ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm _______________________________________________ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
