Dilwyn, The remote control facility is always available. For the first month they let you try out the items that are in the version you pay for as well such as remote printing, file transfer etc.
I can tell you from experience that LogMeIn is less trouble than any of the other options. Not sure why your Anti-Virus should have been getting involved. I have used LogMeIn successfully with those who knew nothing about computers, and who were unable to get the Windows Remote Assistance to work. Dave -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dilwyn Jones Sent: 22 October 2008 19:50 To: QL-Users list Subject: Re: [Ql-Users] Remote Assistance > I would agree. I use LogMeIn regularly and it is very simple to set up. > > On 22/10/2008 17:02, Dave Walker wrote: >> You might want to look instead at the LogMeIn product as this does lot >> require that kind of special network setup. This is the latest >> incarnation >> of what many years ago was called "PC Anywhere" for those with long >> memories. The version of LogMeIn with basic remote control is free for >> private use. I have used it successfully with a number of friends who >> want >> remote support. It is easy enough to talk a user through downloading >> and >> activating their end as it is basically a case of following on-screen >> prompts. OK, I downloaded it and installed it. Not straightforward - all sorts of things went wrong, including my anti-virus taking a strong interest in preventing it doing what it was trying to, which may have been the cause of all the things which went wrong. If I understand properly, it works as a full version for a month then reverts to a "receive-only" mode, which (maybe I misunderstood) isn't what I wanted. Either way, it was extremely unclear what was happening half the time. For family members, I should be able to get to their routers to set the relevant access details and use standard remote assistance for that. I'll give this a try, as it seems a logically simple solution (trying to offer computer assistance by definition it has to be simpler to use than the problem it's meant to solve) but I usually end up throwing away this kind of software after early problems like this, on the basis that if they can't be bothered to make it a trouble free installation, the rest of the program won't be up to much. It might be easy for a software pro to use, but first impressions are very poor and I certainly would not like to talk anyone through this installation after all the things which went wrong here. -- Dilwyn Jones _______________________________________________ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm _______________________________________________ QL-Users Mailing List http://www.q-v-d.demon.co.uk/smsqe.htm
